At FASTORY, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy to make things right.
-
: You can initiate a return within 30 days from the date of delivery.
-
: The item must be in its original condition with all tags, packaging, and accessories included. Items must be unused and unopened.
-
: Returns are accepted for reasons such as incorrect item received, defective item, or if the item does not fit as expected.
-
: Please contact our customer service team via [email address] or [phone number] to initiate the return process.
-
: You will be provided with an RMA number, which must be included with the returned item.
-
: You are responsible for the cost of shipping the item back to us unless the item was defective or incorrect. We recommend using a trackable shipping method and keeping a record of the tracking number.
-
: Once we receive the returned item, it will be inspected to ensure it meets the return criteria.
-
: If approved, a refund will be issued in the bank account through bank transfer within 5-7 business days.
-
: The refund amount will include the full purchase price minus any applicable restocking fees (if applicable).
-
: These items are non-returnable unless they are defective.
-
: Items that have been used or damaged beyond their original condition may not be eligible for a full refund.
-
: Sale items are non-refundable unless defective.
-
: If you received an item as a gift, please contact us for specific instructions on how to proceed with a return.
-
: For international returns, please note that additional shipping costs and customs fees may apply.
reserves the right to modify this return and refund policy at any time without notice. This policy does not affect your statutory rights.
Feel free to adjust this policy as needed to fit your specific business requirements and ensure compliance with local laws and regulations.